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The person needs to feel understood heard and served. Tips for customer service professionals.
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Gain experience with several products that are a part of Pega Customer Service.
. If youre working in a customer-facing service role and want to excel in your work these are for you. In this overview mission you see how Pega Customer Service uses artificial intelligence AI to determine the Next Best Action for a customer and guide an agent through an interaction. Behind every customer a service call is a real human who has a question or concern that needs to be answered.
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